Analytics access for Supervisor
Analytics Access for Supervisors: Supervisors should be granted specific Analytics access, allowing them to view all relevant data. This can be set as an Analytics Supervisor role, providing them with the necessary permissions while maintaining restrictions on other settings.
Managing Assigned Users or Teams: Supervisors should have the ability to manage only their assigned users or teams, ensuring they have control over their direct reports.
Restricting Access to Other Settings: Supervisors should not have access to other settings that are restricted to Admin roles. This will ensure that they can perform their duties without compromising sensitive configurations.
Limiting Visibility to Specific Queues and Agents: Supervisors should only see agents and data related to their specific queue, excluding agents from other queues. This will help in maintaining focus and avoiding confusion.
Edith Villanueva
shared this idea
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Janice
commented
To also allow users with a Supervisor role to access the Identities functionality under the Digital tab in the RingCX Admin.
Business Impact / Justification:
Currently, only specific roles have visibility and access to the Identities functionality. This limitation prevents Supervisors from effectively managing or reviewing digital identities, which can slow down operations and increase dependency on Admin users. Granting Supervisors this access will:Improve efficiency by reducing bottlenecks.
Empower Supervisors to manage day-to-day identity needs without escalating to Admins.
Enhance flexibility in managing digital workflows.
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Chris
commented
And in Ringsense! They need to be able to listen to calls.
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Jesson
commented
Hello Team,
This is a feature enhancement that's being requested by a large RingCX Enterprise customer (ICW Group Holdings, Inc.) I'm am hoping Product Team will consider this as a priority.
Thank you
TAM Jesson