← RingCentral Ideas

Settings and activity

107 results found

  1. Timeout feature in IVR Menu

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    Another basic feature missing from RingCentral...

    Justin supported this idea  · 

  2. Make selected user more prominent

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  3. Call and Text Icons to External Contacts from Call History

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    I would love to see this idea implemented. If I am looking at my call history, it is because I want to call someone back; not message them or video chat. The Call icon needs to be top priority in the call history section.

    Justin supported this idea  · 

  4. Give meaningful error message when trying to move number assigned to ring cx to inventory

    2 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    Please advise what additional information you require.

    Justin shared this idea  · 

  5. Outbound Caller ID options on deskphone pairing

    8 votes
    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    Yes please, this is a must! The workaround to log into the service web portal and set the deskphone caller ID is much to convoluted for an end user.

    Justin supported this idea  · 

  6. Generate report for users with custom voicemail greeting

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  7. Schedule Templates

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  8. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    34 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  9. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Justin supported this idea  · 

  10. Apply Template Scheduler

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  11. Enable AI transcription on Desk phone

    118 votes
    Planned  ·  32 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  12. Copy IVR Menu

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  13. See all support cases in the support portal

    8 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  14. Need Brower Support for Firefox and Safari immediately

    2 votes
    Planned  ·  0 comments  ·  Events & Video » Other  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  15. Firefox to be fully supported for RingCentral App

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  16. Sync RingCentral Desktop Application With RingCX

    185 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  17. Custom callback prompts

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  18. RCCC Callback Enhancement Request

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  19. Real Time Inbound dashboard widget - Need to include Callback request count

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  20. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 
1 2 4 6