← RingCentral Ideas

Settings and activity

153 results found

  1. outage communication

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  2. Direct Dial Number for Paging Groups

    5 votes
    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.

    As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.

    Justin supported this idea  · 

  3. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    60 votes
    3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Justin supported this idea  · 

  4. Show True Caller ID vs BLF String

    11 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  5. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  6. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    21 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Justin supported this idea  · 

  7. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    FYI Maria, you can have this enabled, but you will probably have to contact your Channel Solutions Engineer or Regional Partner Manager to get it enabled. I contacted RC Support and they had no clue about what I was asking. The feature is called "Single Pane of Glass".

    Justin supported this idea  · 

  8. RCX Deskphone Pairing for Mitel Devices

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  9. Dial 911 On RingCX Agent Platform

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  10. Change Color Associated with Engaged State

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  11. Update your cell phone carrier companies for sms notifications

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Justin supported this idea  · 

  12. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    13 votes
    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Justin commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Justin supported this idea  · 

  13. Dismiss "To start your agent session, connect to RingCX" on keypad

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  14. Dedicated phone number or menu option for CX partner support

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  15. Quick toggle for deskphone pairing

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Justin shared this idea  · 

  16. Deskphone pairing

    11 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  17. deskphone pairing for mitel

    12 votes
    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin commented  · 

    In my experience, it works. But if you have to open a support case, they'll tell you it's not supported.

    Justin supported this idea  · 

  18. Voicemail Escalation

    7 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    This is a much needed feature.

    Justin supported this idea  · 

  19. Email correspondence within a case should be visible in the support site case information

    15 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    This seems like a basic feature and something that should be standard.

    Justin supported this idea  · 

  20. Add multiple availability states

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    This is a much requested feature from end users. Seems so simple, I guess that's why ShoreTel's motto was Brilliantly Simple.

    Justin supported this idea  · 
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