Settings and activity

188 results found

1. Extension dialing between CX and EX

   122 votes

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   Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  May 23, 2025

2. Company/Personal EX Contact Phonebook

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  May 23, 2025

3. Program specific transfer button features on handset

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

   This feature is very important for customers, especially ones that are migrating over from on-premise PBXs that would have had this ability.

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   Justin supported this idea  ·  May 21, 2025

4. System-wide Phone Book

   3 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  May 21, 2025

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

   This is a needed feature, and the lack of it makes it feel like RingCX was rushed to production.

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   Justin supported this idea  ·  May 21, 2025

6. Set a destination for numbers in inventory

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  May 19, 2025

7. Ability to Show/Hide numbers in Caller ID dropdown

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

   This is a great idea, and something we need for our customer accounts. There needs to be a more seamless way to manage phone numbers for caller ID dropdown selections.

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   Justin supported this idea  ·  May 19, 2025

8. Select Agent Queues from Single Pane of Glass or SPOG

   3 votes

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   Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

   Hi Yulia,

   Thank you for pointing that out. I feel it would be good to make this more discoverable. Perhaps having a button or link that says "update session" without having the click the "i" button.

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   Justin shared this idea  ·  May 14, 2025

9. Automatically change the status to Wrap during wrap-up time in RingCX.

   29 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin commented  ·  May 14, 2025  ·  Edit…  ·  Delete…

   This is a critical and basic feature that is needed for a contact center.

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   Justin supported this idea  ·  May 14, 2025

10. Updating a Site Call Handling template should update the sites to which the template is assigned

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 14, 2025

11. Add ringdown for all supported phone types

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 14, 2025

12. Consistency for field layouts when creating new Extensions

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 13, 2025

13. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    80 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  May 13, 2025

14. RingCX Digital Message Notification Improvements

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    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  May 13, 2025

15. View Ring CX Realtime dashboards in minutes and seconds.

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    89 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  May 13, 2025

16. Allow Uploading Audio Files from Workflow Studio

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    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 9, 2025

17. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

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    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 6, 2025

18. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  May 6, 2025

19. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  May 6, 2025

20. Allow adding more than 3 accounts to RingCentral app

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  May 6, 2025