Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension
Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.
This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.
We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.
This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.
Now when setting call-forward, they must enter the site code + short extension number otherwise the call-forward doesn't work.
One particular customer in the healthcare sector has 6000 Poly devices it's affected.
Please can it be looked into and the feature re-instated.
Many thanks.
Chris
shared this idea
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Gordon
commented
This is an essential requirement across our three acute hospitals. When setting call-forwards, our Poly users must enter the site code + short extension number otherwise the call-forward doesn't work.
when we started our roll out using the short code worked with our Polys without issue.