← RingCentral Ideas

Settings and activity

86 results found

  1. Option to Disable Group SMS

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  2. Change frequency of periodic tone on outbound recorded calls

    17 votes
    0 comments  ·  Phone & Messaging  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  3. All Messages Conversation Search Enhancement

    18 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  4. Add country hierarchy for reporting

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  5. Filter by Voice/Digital Queue in RingSense for RingCX

    31 votes
    New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  6. RingCX - Option not to count outbound queue calls within inbound reporting stats

    25 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ben commented  · 

    @Igor
    Could you please DM me internally about this item?

    Ben supported this idea  · 

  7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  8. transfer

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  9. User administrative and compliance reporting

    17 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  11. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  12. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ben commented  · 

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

    Ben supported this idea  · 

  13. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ben commented  · 

    This will be really useful!

    Ben supported this idea  · 

  15. Admins need to control RingCentral app settings

    25 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ben commented  · 

    This will be amazing for global customers as well.

    Ben supported this idea  · 

  16. Being able to search for area codes without knowing the county

    1 vote
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ben commented  · 

    This is the same for all customers globally.

    If I don't know what city and state I'll link together, I will struggle to find the correct area code in the US. As a UK organisation I don't know all of the cities and states in the USA. Likewise, my US counterparts don't know which Towns and counties are linked together.

  17. Have a report which shows all uses who have a divert on their phone

    29 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  18. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  19. Site specific directory, Hide the company directory from specific users only

    86 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ben supported this idea  · 

  20. add text to speech on message only message only extension setup screen

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ben shared this idea  · 
← Previous 1 3 4 5