Settings and activity

234 results found

1. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. I am looking for a transcript of the messages within the internal direct messaging application

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Option to Restore Deleted users with their call history

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 11, 2024

4. Restore deleted user

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. See Pending Callers in Queue

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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6. pass the original did on call transfer

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Send and receive secured fax

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Shared Fax on different credentials

   30 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Survey option after phone call has ended

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Jenny commented  ·  Jul 6, 2023  ·  Edit…  ·  Delete…

   We want to create 3 question short survey after the call for IT service desk numbers. The users should have choice to opt in or out at the beginning of the call.

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10. A way to re-enter the queue before the after call wrap up time has finished.

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Increase the data retention duration for call recording

    77 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny commented  ·  May 12, 2023  ·  Edit…  ·  Delete…

    Most of the users/accounts who use our ringcentral phones are service accounts so they don't require a PIN when they want to retrieve voicemail.Is there a way that the voicemail PIN can completely be removed?

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14. Reports showing number of rings before pickup

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Exclude an extension number from being dialed from within the name directory

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Analytics - IVR key presses as a KPI option

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny commented  ·  May 5, 2023  ·  Edit…  ·  Delete…

    Is it possible to show reports of how many times users get transferred to an external number from an auto receptionist?We're trying to find statistics on users that call the auto receptionist, and how many people (external and internal callers) press the transfer to external line.

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17. Option to change Profile Picture to Default

    118 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Ability to Remove Call Recordings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Configuring Dial-By-Name Directory Extensions at the Site Level

    65 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Enable CNAM for Australia

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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