Settings and activity

73 results found

1. Custom Intercept Handling for Terminating Calls with No Message

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jul 21, 2025

2. RingCX bulk upload on phonebook

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   19 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jul 15, 2025

3. Feature Request: Enable Toll-Free to Toll-Free Call Support

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jul 7, 2025

4. IVR voice command

   26 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Jun 24, 2025

5. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jun 24, 2025

6. RC App print to fax plug-in for multiple attachments

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   New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Jun 4, 2025

7. establishing contact information in RingCX incoming call

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  May 22, 2025

8. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   72 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  May 5, 2025

9. Add integration for the RingSense for RingCX icon within the RingCentral app interface

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  May 1, 2025

10. User last login history in RingEX

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Apr 21, 2025

11. Option to add or remove agents in the Live Reports

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Apr 17, 2025

12. Option for Second missed call delivery to originating Ring group Voicemail

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Mar 25, 2025

13. Missed call should show on extensions that does not answer call in ring group or call queue

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Mar 25, 2025

14. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Feb 4, 2025

15. Other Phone System Forwarding to RingCentral (UC) - Whisper Feature

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Feb 3, 2025

16. Audit Trail Enhancements

    283 votes

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    74 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Ahmad commented  ·  Jan 31, 2025  ·  Edit…  ·  Delete…

    It would be beneficial to have an option to extend the audit trail search limit beyond 180 days, allowing access to a broader range of results.

    Save Submitting...

17. Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jan 27, 2025

18. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jan 23, 2025

19. Shorten RingCX Historical Report Refresh Time Rate

    21 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jan 21, 2025

20. Including GPS coordinates in an Emergency address location

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jan 20, 2025