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← RingCentral Ideas

Settings and activity

72 results found

  1. Placing incoming calls on a park line automatically after a certain amount of rings.

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Oliver Mark commented  · 

    be able to put calls automatically to park location or put incoming calls automatically to hold without answering it

  2. download call queue list

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  3. Contacts to show including voicemail message only extensions instead of showing it under "Other"

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. call recording to be in one file for merged/transferred calls

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. ability to set unique CNAM even if multi site is not enabled

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Option for the admin to view who disconnected the call

    26 votes

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    Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Oliver Mark commented  · 

    Ability to check from Admin portal > call Logs, the details of calls who ended the call.

  7. Auto reply SMS to missed calls

    123 votes

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    Planned  ·  23 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Oliver Mark commented  · 

    ability to send an SMS for our missed calls or unanswered calls with a custom message

  8. Call Forwarding based on Status (available, busy, do not disturb, etc)

    11 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Oliver Mark commented  · 

    ability to forward calls based on "do not disturb" status. Option to forward calls or create rules based on users status. For instance, they are on DND, creating a custom rule based on the status will be helpful.

  9. ability to find out who is answering the phones when they are not on the phone and who is not.

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Oliver Mark shared this idea  · 

  10. transfer calls automatically to the number of the calling party

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    81 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  12. Block outbound calls by number for specific users

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Oliver Mark commented  · 

    ability to block outbound calls to some numbers

  13. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  14. Option to download reports for all users call forwarding settings

    4 votes

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  15. disable fax forwarding option via the Admin portal

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Send unknown callers to voicemail

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark commented  · 

    Users > Phone > Blocked Calls > Block calls with no caller ID > Block Option

  17. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Oliver Mark commented  · 

    causing confusion among users

  18. analytics actual user login to the phone

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. option to activate call queues in bulk via Admin portal

    1 vote

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  20. option to disable users' ability to change any settings on their account

    1 vote

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