Settings and activity

152 results found

1. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

   49 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Mar 5, 2025

2. Rejecting Call Queues, send to VM

   124 votes

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   Future Consideration  ·  36 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Feb 4, 2025

3. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Grace McMichael supported this idea  ·  Jan 22, 2025

4. Disconnect RCV Participants in Bulk

   8 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jan 15, 2025

5. Ring Sense Customer Scorecard

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jan 14, 2025

6. Scorecard Additional Option

   8 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.

   You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.

   Grace McMichael supported this idea  ·  Jan 14, 2025

7. Share RingSense recording without having to first specify an email address

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available

   Grace McMichael supported this idea  ·  Sep 5, 2024

8. Assign Custom Answering Rule to Each Extension at Once

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Aug 20, 2024

9. Allow custom rules to be copied!

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Aug 20, 2024

10. Highlight Calls

    5 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

11. Tie calls to chat / teams.

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

12. Export Details/Data

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    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

13. RingSense should allow temporary filter in My Calls Dashboard

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

14. Onboarding Wizard for RingSense

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

15. Assigning RingSense to Shared Lines

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

16. We would like to see the actual naming scheme for each extension for RingSense for Sales.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

17. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    We’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.

    This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.

    Thank you for helping us shape the future of RingSense — your ideas make a difference!

    Grace McMichael supported this idea  ·  Jul 30, 2024

18. Allow to set review and coaching goals for managers

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

19. Enable AI transcription on Desk phone

    242 votes

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    Planned  ·  66 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024

20. AI Coach Feedback WITH timestamped feedback

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    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jul 30, 2024