Settings and activity

54 results found

1. On Hook Mode WITH "hot" connection always on

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jordan Fishman supported this idea  ·  Nov 11, 2024

2. Recover all Details for Deleted User

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 21, 2024

3. Agent Script/Custom Field Recording Delivery

   33 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 16, 2024

4. Sync RingCentral Desktop Application With RingCX

   281 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 16, 2024

5. inactivate worklfow

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   1 vote

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 14, 2024

6. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 11, 2024

7. SLA BREAKDOWN

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 11, 2024

8. separate user and extension from License & Inventory user download

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   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 9, 2024

9. Add 'License' column to in User List download from Service Web

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 8, 2024

10. Add column showing the user's MVP license analytics report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Jordan Fishman commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

    Embark Health ran into much the same issue, and they'd very much appreciate implementing this feature (in addition to the basic user list download in Service Web.

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    Jordan Fishman supported this idea  ·  Oct 8, 2024

11. Business Analytics Dark Mode

    14 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Jordan Fishman supported this idea  ·  Aug 21, 2024

12. Assign co-host in RingCentral Video

    85 votes

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    Future Consideration  ·  19 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jul 23, 2024

13. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Apr 22, 2024

14. Hide gifs in messages

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Feb 15, 2024