Settings and activity

55 results found

1. Ability to Configure Standard Roles in RingSense for RingCX

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We are working on introducing this feature as part of our releases this quarter

   Jordan Fishman supported this idea  ·  Dec 27, 2024

2. On Hook Mode WITH "hot" connection always on

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Nov 11, 2024

3. Recover all Details for Deleted User

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 21, 2024

4. Agent Script/Custom Field Recording Delivery

   34 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 16, 2024

5. Sync RingCentral Desktop Application With RingCX

   307 votes

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   Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 16, 2024

6. inactivate worklfow

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 14, 2024

7. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 11, 2024

8. SLA BREAKDOWN

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 11, 2024

9. separate user and extension from License & Inventory user download

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 9, 2024

10. Add 'License' column to in User List download from Service Web

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Oct 8, 2024

11. Add column showing the user's MVP license analytics report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

    Embark Health ran into much the same issue, and they'd very much appreciate implementing this feature (in addition to the basic user list download in Service Web.

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    Jordan Fishman supported this idea  ·  Oct 8, 2024

12. Business Analytics Dark Mode

    16 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Aug 21, 2024

13. Assign co-host in RingCentral Video

    88 votes

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    Future Consideration  ·  20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jul 23, 2024

14. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Apr 22, 2024

15. Hide gifs in messages

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Feb 15, 2024