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← RingCentral Ideas

Settings and activity

60 results found

  1. RingCX | Zendesk Integration Refresh feature

    3 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  2. show extension when transferred

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  3. Retrieve Meeting

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  4. Super Admin full access to VM and SMS on the Admin Portal

    61 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  5. RCX | Press pound (#) Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  6. RCX | S3 bucket retention

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  7. RingSense License Reassignment

    6 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.


    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.



    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US



    Jonathan Keeano supported this idea  · 

  8. RCX | Call recording Controls for Supervisor

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  9. RingSense - Change Audio settings

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  10. Adjust AI pronouns

    3 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  11. RCX - Realtime Dashboard Access

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  12. RCEX - Ability to choose a queue to answers call from

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  13. RCX - Plantronics hub Compatibility with RCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  14. RCX - Use Multiple Campaigns

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  15. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  16. desk phone label name

    5 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  17. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  18. Allow agents to block number in RingCX

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  19. Assign 1 number to different brands

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  20. Option to change contact profile color

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 
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