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58 results found

  1. RCX | Press pound (#) Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  2. RCX | S3 bucket retention

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  3. RingSense License Reassignment

    6 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.


    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.



    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US



    Jonathan Keeano supported this idea  · 

  4. RCX | Call recording Controls for Supervisor

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  5. RingSense - Change Audio settings

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  6. Adjust AI pronouns

    3 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  7. RCX - Realtime Dashboard Access

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  8. RCEX - Ability to choose a queue to answers call from

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  9. RCX - Plantronics hub Compatibility with RCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  10. RCX - Use Multiple Campaigns

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  11. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  12. desk phone label name

    4 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  13. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  14. Allow agents to block number in RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  15. Assign 1 number to different brands

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  16. Option to change contact profile color

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  17. RingCX downloaded reports included data

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  18. RCX Real time Long Abandon Metrics

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  19. Allow more than 10 people on a group SMS

    53 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  20. Accept calls from selected call queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 
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