← RingCentral Ideas

Settings and activity

47 results found

  1. desk phone label name

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  2. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  3. Allow agents to block number in RingCX

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  4. Assign 1 number to different brands

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  5. Option to change contact profile color

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  6. RingCX downloaded reports included data

    1 vote
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  7. RCX Real time Long Abandon Metrics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  8. Allow more than 10 people on a group SMS

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  9. Accept calls from selected call queue

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  10. Separate window pop-up

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  11. Ability to remove the deleted users from the performance report

    25 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  12. Swipe option to leave a VM or send an Automatic mesasge

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  13. RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats

    3 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  14. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  15. Setting up a time limit for calls, like Google’s call duration

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  16. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  17. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jonathan Keeano supported this idea  · 

  18. Only allow Voicemail greetings to be changed

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  19. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  20. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jonathan Keeano supported this idea  · 
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