Settings and activity

66 results found

1. Recycling Leads / Nurture Campaigns

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Dec 19, 2025

2. Add time based variable to holiday configuration

   59 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Nov 17, 2025

3. RCX | Same day caller reports

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Nov 5, 2025

4. RCX | DNC list bulk removal

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Nov 5, 2025

5. Feature Request: Display Call Recording Storage Usage in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Nov 4, 2025

6. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Oct 30, 2025

7. RingCX | Zendesk Integration Refresh feature

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Sep 22, 2025

8. show extension when transferred

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Sep 19, 2025

9. Retrieve Meeting

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Sep 19, 2025

10. Super Admin full access to VM and SMS on the Admin Portal

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Sep 18, 2025

11. RCX | Press pound (#) Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Sep 9, 2025

12. RCX | S3 bucket retention

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Aug 20, 2025

13. RingSense License Reassignment

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    Jonathan Keeano supported this idea  ·  Aug 18, 2025

14. RCX | Call recording Controls for Supervisor

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Aug 14, 2025

15. RingSense - Change Audio settings

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Aug 5, 2025

16. Adjust AI pronouns

    3 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Aug 1, 2025

17. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jul 31, 2025

18. RCEX - Ability to choose a queue to answers call from

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jul 25, 2025

19. RCX - Plantronics hub Compatibility with RCX

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jul 14, 2025

20. RCX - Use Multiple Campaigns

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jul 14, 2025