Settings and activity

80 results found

1. Improve ACE Tracker with Actionable Customer Insights

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Jun 1, 2026

2. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  May 26, 2026

3. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   9 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 27, 2026

4. RCX | Increase data download

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Apr 1, 2026

5. RCX | Whisper greeting

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 24, 2026

6. RCX | Unique Caller Reports

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 24, 2026

7. RCX | Allow 1 number to be used for both Voice queue and SMS channel

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 24, 2026

8. RCX | Blinking Alert when a call is waiting in queue

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 20, 2026

9. block fax on specific extension

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 19, 2026

10. Ability to restrict calls to any destination

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 13, 2026

11. Ability to Use the Main Company Number as a Selectable Outbound Caller ID for RingCX Agents

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 13, 2026

12. SMS Smart routing | RCX

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Feb 18, 2026

13. call offers for the longest wait time

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 3, 2026

14. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Jan 27, 2026

15. Recycling Leads / Nurture Campaigns

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Dec 19, 2025

16. Add time based variable to holiday configuration

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Nov 17, 2025

17. RCX | Same day caller reports

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Nov 5, 2025

18. RCX | DNC list bulk removal

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Nov 5, 2025

19. Feature Request: Display Call Recording Storage Usage in RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Nov 4, 2025

20. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Oct 30, 2025