Settings and activity

83 results found

1. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   35 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Sep 15, 2026

2. Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Aug 25, 2026

3. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   179 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Jul 14, 2026

4. Improve ACE Tracker with Actionable Customer Insights

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Jun 1, 2026

5. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  May 26, 2026

6. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   9 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 27, 2026

7. RCX | Increase data download

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Apr 1, 2026

8. RCX | Whisper greeting

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 24, 2026

9. RCX | Unique Caller Reports

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Mar 24, 2026

10. RCX | Allow 1 number to be used for both Voice queue and SMS channel

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Mar 24, 2026

11. RCX | Blinking Alert when a call is waiting in queue

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Mar 20, 2026

12. block fax on specific extension

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Mar 19, 2026

13. Ability to restrict calls to any destination

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 13, 2026

14. Ability to Use the Main Company Number as a Selectable Outbound Caller ID for RingCX Agents

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 13, 2026

15. SMS Smart routing | RCX

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Feb 18, 2026

16. call offers for the longest wait time

    233 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 3, 2026

17. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

    5 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Jan 27, 2026

18. Recycling Leads / Nurture Campaigns

    5 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Dec 19, 2025

19. Add time based variable to holiday configuration

    65 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Nov 17, 2025

20. RCX | Same day caller reports

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Nov 5, 2025