Settings and activity

57 results found

1. RCX | S3 bucket retention

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Aug 20, 2025

2. RingSense License Reassignment

   6 votes

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   Jonathan Keeano Valencia supported this idea  ·  Aug 18, 2025

3. RCX | Call recording Controls for Supervisor

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Aug 14, 2025

4. RingSense - Change Audio settings

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   Jonathan Keeano Valencia shared this idea  ·  Aug 5, 2025

5. Adjust AI pronouns

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Aug 1, 2025

6. RCX - Realtime Dashboard Access

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Jul 31, 2025

7. RCEX - Ability to choose a queue to answers call from

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Jul 25, 2025

8. RCX - Plantronics hub Compatibility with RCX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Jul 14, 2025

9. RCX - Use Multiple Campaigns

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jonathan Keeano Valencia shared this idea  ·  Jul 14, 2025

10. message data export

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  Jul 8, 2025

11. desk phone label name

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia shared this idea  ·  Jun 24, 2025

12. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  Jun 24, 2025

13. Allow agents to block number in RingCX

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia shared this idea  ·  Jun 23, 2025

14. Assign 1 number to different brands

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia shared this idea  ·  May 14, 2025

15. Option to change contact profile color

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  May 7, 2025

16. RingCX downloaded reports included data

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia shared this idea  ·  May 1, 2025

17. RCX Real time Long Abandon Metrics

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia shared this idea  ·  Apr 30, 2025

18. Allow more than 10 people on a group SMS

    53 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  Apr 23, 2025

19. Accept calls from selected call queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  Apr 18, 2025

20. Separate window pop-up

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jonathan Keeano Valencia supported this idea  ·  Apr 17, 2025