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71 results found

  1. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Arnaldo supported this idea  · 

  2. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  3. Limited extension that allows outbound from the phone but disallows external calls to come in unless its coming from an internal extension

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  4. The customer would like to personalize signatures individually for users using their MRC email

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Arnaldo commented  · 

    The customer would like to personalize signatures individually for users using their MRC email.

    Arnaldo shared this idea  · 

  5. The customer would like to have the RingCentral archiver be used on the contact center account.

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  6. Increase Number on a Campaign

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Arnaldo supported this idea  · 

  7. Toll Free number as Caller ID in Japan

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Arnaldo supported this idea  · 

  8. Update the locked user access email being sent to Super Admin

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Arnaldo supported this idea  · 

  9. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  10. Setup a phone's caller ID to display the direct number while making calls and receiving calls internally and then displaying the company num

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Arnaldo shared this idea  · 

  11. retrieve the settings if the user was deleted accidentally.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo supported this idea  · 

  12. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Arnaldo supported this idea  · 

  13. Feature Request: Super Admin Self-Service Contact Center Routing Change

    21 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  14. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo shared this idea  · 

  15. Set multiple numbers in external call forwarding

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  16. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    2 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Arnaldo shared this idea  · 

  17. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    131 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  18. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Arnaldo shared this idea  · 

  19. The customer would like to disable his own visibility on the HUD

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arnaldo shared this idea  · 

  20. Allow Administrator to disable "Auto-answer call" feature

    106 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 
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