Settings and activity

98 results found

1. Analytics report for IVR key presses

   109 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Arnaldo commented  ·  Sep 17, 2025  ·  Edit…  ·  Delete…

   The customer would like to have a report that will show which prompt is selected from the IVR (from RingCX to the Ring EX).

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   Arnaldo supported this idea  ·  Sep 17, 2025

2. Report that will show a call being transferred from RingCX to the Ring EX

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Sep 16, 2025

3. Access RingCX Voicemails in the RingCentral Chrome Extension

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Sep 11, 2025

4. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Sep 5, 2025

5. Would like to know how they can check how accurate the call quality metrics

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Aug 18, 2025

6. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Arnaldo supported this idea  ·  Jul 25, 2025

7. Third party number stop sending SMS to all RingCentral number

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jul 25, 2025

8. Make MVP chat logs easier to read

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Jul 9, 2025
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   Arnaldo commented  ·  Jul 9, 2025  ·  Edit…  ·  Delete…

   Customer requesting for the chat messages to be saved as CSV file.

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9. Transfer Call to Voicemail

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jun 24, 2025

10. AI notes that supports multiple language

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    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jun 20, 2025

11. SIP address for individual phone number.

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jun 12, 2025

12. Assign a phone number automatically to a user.

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jun 12, 2025

13. Checking the voicemail remotely.

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    Arnaldo shared this idea  ·  Jun 4, 2025

14. Have more than one number routed to the same DID.

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    Arnaldo shared this idea  ·  Jun 2, 2025

15. Disable the "send the call to voicemail" feature in the RingCentral app.

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    Arnaldo shared this idea  ·  May 30, 2025

16. Option to navigate to Apps and install apps

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  May 20, 2025

17. Feature Request: Call Queue Configuration Export

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Apr 2, 2025

18. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Mar 12, 2025

19. Sending fax messages in RingCX

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Mar 4, 2025

20. cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Feb 21, 2025