Settings and activity
6 results found
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81 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
James Dunn
shared this idea
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15 votes
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16 votes
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32 votes
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RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful
11 votes -
39 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup.
Currently, when configuring Wait Time you can choose 10, 15, 20, 25, 30 seconds wait time, and then the next interval is 1 minute.For us, a minute is too long and 30 seconds is too short. Ideally, there would be increments in between - either 45 seconds or 40, 50 seconds.