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  1. 70 votes

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    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    James Dunn shared this idea  · 
  2. 15 votes

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    An error occurred while saving the comment
    James Dunn commented  · 

    Currently, when configuring Wait Time you can choose 10, 15, 20, 25, 30 seconds wait time, and then the next interval is 1 minute.For us, a minute is too long and 30 seconds is too short. Ideally, there would be increments in between - either 45 seconds or 40, 50 seconds.

  3. 16 votes

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  4. 29 votes

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  5. 10 votes

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  6. 39 votes

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