← RingCentral Ideas

Settings and activity

45 results found

  1. Restore deleted text messages

    65 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Maribel supported this idea  · 

  2. KPI in Analytics for total outbound calls using the main company number

    4 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Maribel supported this idea  · 

  3. Add "case portal" tab or link in support site

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Maribel supported this idea  · 

  4. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Maribel supported this idea  · 

  5. Set International number (Philippines) to call Philippines Phone numbers as Local calls for RingCentral Australia accounts

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
    How important is this to you?
    Maribel supported this idea  · 

  6. Hotdesk phone and number not to receive calls when no one is logged in

    1 vote
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Maribel shared this idea  · 

  7. SSO feature similar to Google Workspace

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maribel shared this idea  · 

  8. Receive a notification alert when a certain number or number series becomes available

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  9. RingCentral App to Receive One Call at A time Only

    4 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maribel shared this idea  · 

  10. Test Idea / SSO for Google Workspace

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maribel shared this idea  · 

  11. Ability of Each Phone Number to Block Phone Numbers in Bulk

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  12. Users should not be able to transfer calls to call queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maribel shared this idea  · 

  13. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Maribel commented  · 

    Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first

  14. Ability to Remove the *9 or the ability of the users stop the automatic call recording manually

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  15. Activation Email should include setting up PIN

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Maribel commented  · 

    When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN. 

  16. Live Reports Custom Column

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  17. On the Call Queue Ability to Send the Caller to An External Number for Essential Plan

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  18. Calling in number and its voicemail number be left anonymous

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maribel shared this idea  · 

  19. Mitel phones to have the intercom working while the DND is enabled

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 

  20. Customizing the column for the call logs

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maribel shared this idea  · 
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