Settings and activity

6 results found

1. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dani Keller supported this idea  ·  Aug 13, 2025

2. Voicemail-to-text to capture multiple languages concurrently

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dani Keller shared this idea  ·  Apr 27, 2023

3. Differentiating Ring Tone for Incoming Calls

   117 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   661 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

6. Rotating Custom Audio for Hold and Connecting Calls

   28 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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