Settings and activity

66 results found

1. Customize Conference Line Greeting

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   231 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

3. call queue visibility

   10 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Change the name of the group text message

   40 votes

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   Planned  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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5. Able to see what RC Application that user are using (Mobile or PC app).

   13 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. See entire class while sharing screen!

   19 votes

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   2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

   This request was raised against the legacy RingCentral Meetings (RCM) webinar product, which has been retired and is no longer available to customers. For webinars going forward, please use RingCentral Webinar.