← RingCentral Ideas

Settings and activity

6 results found

  1. Allow SMS Outbound Caller ID Change

    45 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Maribel supported this idea  · 

  2. Additional Presence Profiles for Breaks, Lunch and restroom breaks.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maribel shared this idea  · 

  3. Create auxiliar status (login time, logged out, lunch, break of the agents)

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Maribel commented  · 

    Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.

  6. Add queues to presence keys

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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