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← RingCentral Ideas

Settings and activity

6 results found

  1. Allow SMS Outbound Caller ID Change

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Maribel supported this idea  · 

  2. Additional Presence Profiles for Breaks, Lunch and restroom breaks.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maribel shared this idea  · 

  3. Create auxiliar status (login time, logged out, lunch, break of the agents)

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. Call queue caller call back feature

    102 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    484 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Maribel commented  · 

    Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.

  6. Add queues to presence keys

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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