Settings and activity

82 results found

1. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

2. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

3. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

4. Automated Transition Plan: Legacy App to RingCentral App

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

5. reporting to show who is the manager of all call queues

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

6. Adding Guam phone number

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

7. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

8. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

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   New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

9. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

10. Feature Request: Default Site Setup Templates

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

11. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

12. Feature Request: Restrict User Login to RingCentral Mobile App

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

13. Position in Queue, Estimated wait time, and Call queue caller call back feature

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

14. Feature Request: Enable Call Recording on External Transfers to RingCX

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

15. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

16. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

17. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

18. Feature Request: Rules Engine for RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

19. Request Option to Select Ring Central Contact Center /North America

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

20. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025