← RingCentral Ideas

Settings and activity

76 results found

  1. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  2. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  3. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  4. Feature Request: Default Site Setup Templates

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  5. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  6. Feature Request: Restrict User Login to RingCentral Mobile App

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  7. Position in Queue, Estimated wait time, and Call queue caller call back feature

    218 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  8. Feature Request: Enable Call Recording on External Transfers to RingCX

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  9. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jedannie supported this idea  · 

  10. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  11. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  12. Feature Request: Rules Engine for RingCX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  13. Request Option to Select Ring Central Contact Center /North America

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  14. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  15. Feature Request – Customizable User Manager Permissions for User Groups

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  16. Feature Request – SMS / Campaign History Activity Tracker

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  17. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  18. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  19. Live monitoring from RingCentral Admin portal of a extension/user.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 

  20. Hot Desk Phone to Paging Only group

    7 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 
2 4