Settings and activity

112 results found

1. Upload Custom Cover Page as an Admin on-behalf of the user.

   17 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jedannie supported this idea  ·  Nov 3, 2025

2. performance report on IVR external transfers

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 21, 2025

3. RC App Workflow Builder Bulk Change

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 17, 2025

4. AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 17, 2025

5. Add a feature that can copy user settings

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 16, 2025

6. Freedom to download old versions of RC App VDI Universal Service

   2 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 9, 2025

7. UC Voicemail should have AI capabilities

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Oct 6, 2025

8. Assign custom company common fax cover sheet

   15 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Sep 23, 2025

9. RingCX Voice Queue Call Distribution

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Sep 23, 2025

10. Ability to change the audio conference call hold music - same as user hold music choices

    10 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 19, 2025

11. Simplify login for SSO/enterprise users

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Aug 21, 2025

12. Allow RingCentral direct number to receive 2FA access code

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Aug 6, 2025

13. Enable AI-Powered Search on the RingCentral Support Site

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jedannie shared this idea  ·  Jul 30, 2025

14. Allow More Than 10,000 Contacts

    72 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jul 25, 2025

15. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Jedannie supported this idea  ·  Jul 25, 2025

16. retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app

    6 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jul 14, 2025

17. Transfer to user's voicemail without ringing user from contact center

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 26, 2025

18. Bulk password change

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 24, 2025

19. Shorten RingCX Historical Report Refresh Time Rate

    22 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 24, 2025

20. RingCX Additional Call Events

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Jun 9, 2025