← RingCentral Ideas

Settings and activity

17 results found

  1. Case Portal - Filter Capabilities on Headers - Case Status

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Elizabeth shared this idea  · 

  2. My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Elizabeth shared this idea  · 

  3. Ability to Edit Case After Submission

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Elizabeth shared this idea  · 

  4. Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Elizabeth shared this idea  · 

  5. Header Field Request - Add Customer Phone Number (ANI)

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Elizabeth shared this idea  · 

  6. Manage Forms Form Manager - Allow Prior Versions

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Elizabeth shared this idea  · 

  7. CXOne - Life Cycle Management - Rules

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Elizabeth shared this idea  · 

  8. Add/remove agents from Teams (Permissions)

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Please add the ability to have multiple group managers for a usergroup.

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. QM - Allow the ability to determine who receives an agent's "Request Further Review" rather than all "challenges" assign to one person

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Need APIs to expose license usage details for BI reporting

    34 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  13. Need ability to increase Monitoring Group limit of 100

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Please Dark Mode

    12 votes
    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Search Contacts by Nickname, Custom ID or Practically Any Field

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Bulk Delete of Unassigned Extensions

    34 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Add Logitech Headset support (BETA) to the RC App

    45 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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