Settings and activity

17 results found

1. Case Portal - Filter Capabilities on Headers - Case Status

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Nov 8, 2022

2. My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Nov 17, 2022

3. Ability to Edit Case After Submission

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Nov 17, 2022

4. Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Dec 8, 2022

5. Header Field Request - Add Customer Phone Number (ANI)

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Oct 19, 2022

6. Manage Forms Form Manager - Allow Prior Versions

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Oct 25, 2022

7. CXOne - Life Cycle Management - Rules

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Jan 30, 2023

8. Add/remove agents from Teams (Permissions)

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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9. Please add the ability to have multiple group managers for a usergroup.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. QM - Allow the ability to determine who receives an agent's "Request Further Review" rather than all "challenges" assign to one person

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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11. Mute incoming call notifications while currently on a call

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

12. Need APIs to expose license usage details for BI reporting

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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13. Need ability to increase Monitoring Group limit of 100

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Please Dark Mode

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Search Contacts by Nickname, Custom ID or Practically Any Field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Bulk Delete of Unassigned Extensions

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add Logitech Headset support (BETA) to the RC App

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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