Settings and activity

51 results found

1. CNAM feature for Canada

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   Under Review  ·  21 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 23, 2025

2. Extension dialing between CX and EX

   116 votes

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   Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 23, 2025

3. Sync RingCentral Desktop Application With RingCX

   253 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 23, 2025

4. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 23, 2025

5. Ability to disable File Upload Feature in RingCX Digital Chat

   10 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Added Engage Messaging channel settings:

   • Allow web visitors to send attachments
   • Allow agents to send attachments

   
   

   
   

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   Tyler commented  ·  Jun 25, 2025  ·  Edit…  ·  Delete…

   Critical feature, there are sickos out there that will upload anything!

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   Tyler supported this idea  ·  Jun 25, 2025

6. Caution message before closing chat window prompting customer to save chat transcript

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Jun 25, 2025

7. Ability to limit SMS channel selection when creating an outbound SMS message

   24 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Tyler commented  ·  Jun 12, 2025  ·  Edit…  ·  Delete…

   +1

   This should include a bulk tool or templates to manage permissions for multiple users and/or rolls across multiple channels. Basically do the opposite of the how the NICE DFO permissions are currently managed .

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   Tyler supported this idea  ·  Jun 12, 2025

8. Outbound Default and Custom Lead Field Order/Ranking

   13 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  May 19, 2025

9. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   22 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Apr 10, 2025

10. call offers for the longest wait time

    194 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Apr 10, 2025

11. hashtag # in RCX (IVRs and queue events)

    42 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Apr 1, 2025

12. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Tyler commented  ·  Mar 20, 2025  ·  Edit…  ·  Delete…

    Absolutely essential for Contact Centre implementations.

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    Tyler supported this idea  ·  Mar 20, 2025

13. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Jan 14, 2025

14. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Dec 4, 2024

15. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Oct 23, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Oct 23, 2024

17. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Oct 23, 2024

18. Longer ring time for deskphone/softphone

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    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Tyler shared this idea  ·  Oct 14, 2024

19. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Aug 6, 2024

20. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Jul 8, 2024