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Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

20 votes
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  • Tyler commented  ·   ·  Report

    Absolutely essential for Contact Centre implementations.

  • Chez commented  ·   ·  Report

    Much needed for accuracy and efficiency

  • Jon Paul commented  ·   ·  Report

    Hoping to get this one, implemented.

  • Sharon commented  ·   ·  Report

    Admin does not want users to accidently select a CCRN for their outbound caller ID

  • Jon Paul commented  ·   ·  Report

    This is very needed on some users that don't want to see CCRN numbers as choices on their OB Caller ID. Please get this one implemented.