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Settings and activity

39 results found

  1. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Tyler supported this idea  · 

  2. text-to-speech feature for the disabled

    43 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    80 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  4. Auto answer management options separately for inbound and outbound calling

    32 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  5. Longer ring time for deskphone/softphone

    15 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Tyler shared this idea  · 

  6. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    11 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  7. Percent calculation with filters - Business Analytics

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tyler supported this idea  · 

  8. In-Queue-Callback Number Restriction To Prevent Misuse

    25 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  9. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tyler commented  · 

    In larger companies it is often a requirement for calls to be recorded and for certain classes of staff to have access to call recordings of individuals or groups of employees. Admins complain that they do not have adequate tools to grant end users access to the call logs without giving too much access. Especially access to delete call recordings which they absolutely do not want to grant end users access to.

  10. Allow option to record inbound calls but not internal calls (extension to extension)

    59 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    49 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. ability to use license from parent cost center when adding user to child cost center

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Bulk import unprovisioned phones into ServiceWeb

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Ability to Manage Number of Line Keys on Locked Devices

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. We need to be able to reply to tasks!

    10 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  16. IVR Auto Recept Programmable Timeout and Destination Programming

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Add time of day logic to RCO IVR menus, without the need for custom answering rules

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. Teams 2.0 dialler option for CRM integrations

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  20. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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