← RingCentral Ideas

Settings and activity

47 results found

  1. Ability to disable File Upload Feature in RingCX Digital Chat

    10 votes
    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Tyler commented  · 

    Critical feature, there are sickos out there that will upload anything!

    Tyler supported this idea  · 

  2. Caution message before closing chat window prompting customer to save chat transcript

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Tyler supported this idea  · 

  3. Ability to limit SMS channel selection when creating an outbound SMS message

    22 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Tyler commented  · 

    +1

    This should include a bulk tool or templates to manage permissions for multiple users and/or rolls across multiple channels. Basically do the opposite of the how the NICE DFO permissions are currently managed .

    Tyler supported this idea  · 

  4. Outbound Default and Custom Lead Field Order/Ranking

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  5. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    20 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  6. call offers for the longest wait time

    169 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  7. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  8. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    20 votes
    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tyler commented  · 

    Absolutely essential for Contact Centre implementations.

    Tyler supported this idea  · 

  9. Filter for Supervisors and Agents

    14 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  10. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Tyler supported this idea  · 

  11. text-to-speech feature for the disabled

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  12. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    105 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  13. Auto answer management options separately for inbound and outbound calling

    43 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  14. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Tyler shared this idea  · 

  15. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  16. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tyler supported this idea  · 

  17. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tyler supported this idea  · 

  18. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tyler commented  · 

    In larger companies it is often a requirement for calls to be recorded and for certain classes of staff to have access to call recordings of individuals or groups of employees. Admins complain that they do not have adequate tools to grant end users access to the call logs without giving too much access. Especially access to delete call recordings which they absolutely do not want to grant end users access to.

  19. Allow option to record inbound calls but not internal calls (extension to extension)

    66 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    57 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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