← RingCentral Ideas

Settings and activity

66 results found

  1. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  2. call offers for the longest wait time

    124 votes
    New  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  4. hashtag # in RCX (IVRs and queue events)

    33 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  5. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    33 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm commented  · 

    The "The "All Messages" section offers the following options:" mentioned above should include the available option

    *Transfer to an agent

    Malcolm shared this idea  · 

  6. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    19 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  7. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    18 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  8. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. SayVAR Node: Option To Save Text2Speech As Audio File

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  10. View Ring CX Realtime dashboards in minutes and seconds.

    50 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  11. Agent States Transition

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  12. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  13. Easier Contact Centre Management Solution

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Malcolm commented  · 

    I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

    Malcolm supported this idea  · 

  14. Sync RingCentral Desktop Application With RingCX

    162 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  15. Persistent Login for RingCX Salesforce Agent

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  16. RingCX Digital Message Notification Improvements

    31 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  17. Need option to schedule reports in RingCX Digital Analytics

    3 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  18. RingCX Voicemail to Digital Queue

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  19. RingCX Digital Channel's sender name

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  20. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm commented  · 

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

    Malcolm supported this idea  · 
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