Settings and activity

98 results found

1. Dual channel (stereo) recordings

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Feb 11, 2025

2. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Jan 16, 2025

3. The customer wanted to use ATA as a paging device and to be added in a paging group.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Jan 14, 2025

4. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Dec 20, 2024

5. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

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   Planned  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Dec 9, 2024

6. Ability to disable pop up on the incoming call using RingCentral app

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   Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Dec 5, 2024

7. Ability to Disable Changing of Caller ID from RingCentral App

   10 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Nov 27, 2024
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   Geraldine Fernandez commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

   Disable the option to choose outbound caller ID on the RingCentral app.
   The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

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8. to have a +1 option for caller ID number

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Nov 27, 2024

9. Send messages to multiple recipients using RingCX application

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Nov 27, 2024

10. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    6 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Nov 22, 2024

11. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Nov 21, 2024

12. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Nov 20, 2024

13. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Nov 20, 2024

14. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Nov 7, 2024

15. bulk factory or password reset the phone devices

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Sep 25, 2024

16. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Sep 12, 2024

17. Ability to add a custom configuration on third-party phones

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Sep 6, 2024

18. Disable the option to enter an extension while the prompt is playing

    3 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Aug 22, 2024

19. Be able to update Name of CCRN Numbers via API using the Admin portal page

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Aug 20, 2024

20. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Jul 26, 2024