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Settings and activity

117 results found

  1. Be able to use the disposition filter in the RingSence portal.

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Geraldine shared this idea  · 

  2. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Geraldine shared this idea  · 

  3. The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine shared this idea  · 

  4. Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine shared this idea  · 

  5. An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine shared this idea  · 

  6. Call log report feature on the desk phone

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Geraldine shared this idea  · 

  7. Ability to assign the number as CCRN using the Admin portal.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine shared this idea  · 

  8. There are no restrictions on users accessing the fax extension.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Geraldine shared this idea  · 

  9. Option to retrieve deleted recorded calls

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Geraldine shared this idea  · 

  10. Recorded RingCentral Meeting (Zoom) should be available in the admin portal

    1 vote

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    New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Admin →
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    Geraldine shared this idea  · 

  11. Ability to forward SMS from the RingEx platform to the RingCX platform

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Geraldine shared this idea  · 

  12. Ability to add an alternative email from the support case portal when creating a case.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  13. Add an option to display the user's name for internal calls setting through the Web portal

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  14. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine shared this idea  · 

  15. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Geraldine shared this idea  · 

  16. RingCX Time Based Callback-in-Queue Offering

    38 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Geraldine supported this idea  · 

  17. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Geraldine shared this idea  · 

  18. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Geraldine shared this idea  · 

  19. Option to record calls and meeting in a local computer

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  20. The customer wanted to remove restrictions and limitations of Park location extensions

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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