Settings and activity

108 results found

1. Option to retrieve deleted recorded calls

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 2, 2025

2. Recorded RingCentral Meeting (Zoom) should be available in the admin portal

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   New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 1, 2025

3. Ability to forward SMS from the RingEx platform to the RingCX platform

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 28, 2025

4. Ability to add an alternative email from the support case portal when creating a case.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 26, 2025

5. Add an option to display the user's name for internal calls setting through the Web portal

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 26, 2025

6. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Geraldine shared this idea  ·  Mar 20, 2025

7. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

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   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 17, 2025

8. RingCX Time Based Callback-in-Queue Offering

   36 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Mar 14, 2025

9. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 11, 2025

10. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 11, 2025

11. Option to record calls and meeting in a local computer

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 10, 2025

12. The customer wanted to remove restrictions and limitations of Park location extensions

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 26, 2025

13. Call Park Location Limit increase

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Feb 26, 2025

14. RingCX Emails should be coming in the queue in time order or in date

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 11, 2025

15. Dual channel (stereo) recordings

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    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 11, 2025

16. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jan 16, 2025

17. The customer wanted to use ATA as a paging device and to be added in a paging group.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jan 14, 2025

18. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Dec 20, 2024

19. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    193 votes

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    Planned  ·  38 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Dec 9, 2024

20. Ability to disable pop up on the incoming call using RingCentral app

    103 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Dec 5, 2024