Settings and activity

99 results found

1. Option to record calls and meeting in a local computer

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 10, 2025

2. The customer wanted to remove restrictions and limitations of Park location extensions

   4 votes

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   Geraldine shared this idea  ·  Feb 26, 2025

3. Call Park Location Limit increase

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Feb 26, 2025

4. RingCX Emails should be coming in the queue in time order or in date

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Feb 11, 2025

5. Dual channel (stereo) recordings

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   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Feb 11, 2025

6. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jan 16, 2025

7. The customer wanted to use ATA as a paging device and to be added in a paging group.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jan 14, 2025

8. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Dec 20, 2024

9. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   105 votes

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   Planned  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Dec 9, 2024

10. Ability to disable pop up on the incoming call using RingCentral app

    96 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Dec 5, 2024

11. Ability to Disable Changing of Caller ID from RingCentral App

    11 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 27, 2024
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    Geraldine commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

    Disable the option to choose outbound caller ID on the RingCentral app.
    The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

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12. to have a +1 option for caller ID number

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 27, 2024

13. Send messages to multiple recipients using RingCX application

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 27, 2024

14. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    6 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 22, 2024

15. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 21, 2024

16. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 20, 2024

17. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 7, 2024

18. bulk factory or password reset the phone devices

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Sep 25, 2024

19. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Sep 12, 2024

20. Ability to add a custom configuration on third-party phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Sep 6, 2024