Settings and activity

126 results found

1. Option to disable outbound calls

   43 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Aug 16, 2025

2. RingCX Audit Log Feature – Agent Status

   9 votes

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   New  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 16, 2025

3. RingCentral University

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 24, 2025

4. Able to create ring group for App and Desk phone

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 16, 2025

5. Pie chart report displaying a list of agent names along with the total number of answered calls shown on the Realtime dashboard

   1 vote

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 14, 2025

6. Admin ability to disable the AI feature on company account.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 26, 2025

7. Make voice transcripts visible to agents in RingCX

   22 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 12, 2025

8. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

   12 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jun 9, 2025
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   Geraldine commented  ·  Mar 31, 2025  ·  Edit…  ·  Delete…

   SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

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9. Outbound Caller ID Limitations

   40 votes

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 20, 2025

10. French Canadian language support

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

    Geraldine supported this idea  ·  May 13, 2025

11. Be able to use the disposition filter in the RingSence portal.

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    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 9, 2025

12. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 30, 2025

13. The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 29, 2025

14. Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 16, 2025

15. An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 11, 2025

16. Call log report feature on the desk phone

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 10, 2025

17. Ability to assign the number as CCRN using the Admin portal.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 9, 2025

18. There are no restrictions on users accessing the fax extension.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 8, 2025

19. Option to retrieve deleted recorded calls

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 2, 2025

20. Ability to forward SMS from the RingEx platform to the RingCX platform

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 28, 2025