Settings and activity

99 results found

1. Disable the option to enter an extension while the prompt is playing

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 22, 2024

2. Be able to update Name of CCRN Numbers via API using the Admin portal page

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 20, 2024

3. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 26, 2024

4. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 18, 2024

5. calendar for holidays

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 11, 2024

6. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jun 12, 2024

7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

8. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

9. RingCX -- Make Dispositions Optional

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

10. Complete European localization of all RingCX module

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

11. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

12. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

13. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

14. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

15. Add Session timeout for RingCX user

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

16. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

17. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

19. RingCX Analytics Report

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 21, 2024

20. Integrate WhatsApp to MVP plans

    71 votes

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    New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  May 3, 2024