Settings and activity

126 results found

1. Ability to add an alternative email from the support case portal when creating a case.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 26, 2025

2. Add an option to display the user's name for internal calls setting through the Web portal

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 26, 2025

3. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Geraldine shared this idea  ·  Mar 20, 2025

4. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

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   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 17, 2025

5. RingCX Time Based Callback-in-Queue Offering

   44 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Mar 14, 2025

6. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 11, 2025

7. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 11, 2025

8. Option to record calls and meeting in a local computer

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Mar 10, 2025

9. The customer wanted to remove restrictions and limitations of Park location extensions

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Feb 26, 2025

10. Call Park Location Limit increase

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Feb 26, 2025

11. RingCX Emails should be coming in the queue in time order or in date

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 11, 2025

12. Dual channel (stereo) recordings

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    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 11, 2025

13. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jan 16, 2025

14. The customer wanted to use ATA as a paging device and to be added in a paging group.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jan 14, 2025

15. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Dec 20, 2024

16. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    247 votes

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    Planned  ·  51 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Dec 9, 2024

17. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Dec 5, 2024

18. Ability to Disable Changing of Caller ID from RingCentral App

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 27, 2024
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    Geraldine commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

    Disable the option to choose outbound caller ID on the RingCentral app.
    The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

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19. to have a +1 option for caller ID number

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 27, 2024

20. Send messages to multiple recipients using RingCX application

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 27, 2024