Settings and activity

100 results found

1. Ability to add a custom configuration on third-party phones

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 6, 2024

2. Disable the option to enter an extension while the prompt is playing

   3 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 22, 2024

3. Be able to update Name of CCRN Numbers via API using the Admin portal page

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 20, 2024

4. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 26, 2024

5. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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   Geraldine shared this idea  ·  Jul 18, 2024

6. calendar for holidays

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 11, 2024

7. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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   Geraldine shared this idea  ·  Jun 12, 2024

8. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

9. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

10. RingCX -- Make Dispositions Optional

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

11. Complete European localization of all RingCX module

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

12. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

13. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

14. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

15. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

16. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

17. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

18. Pulse for RingCX & RingSense for RingCX "Word Alert"

    10 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

19. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

20. RingCX Analytics Report

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 21, 2024