Settings and activity

108 results found

1. Ability to Disable Changing of Caller ID from RingCentral App

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 27, 2024
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   Geraldine commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

   Disable the option to choose outbound caller ID on the RingCentral app.
   The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

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2. to have a +1 option for caller ID number

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 27, 2024

3. Send messages to multiple recipients using RingCX application

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 27, 2024

4. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 22, 2024

5. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 21, 2024

6. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 20, 2024

7. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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   Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 7, 2024

8. bulk factory or password reset the phone devices

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Sep 25, 2024

9. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 12, 2024

10. Ability to add a custom configuration on third-party phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Sep 6, 2024

11. Disable the option to enter an extension while the prompt is playing

    3 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 22, 2024

12. Be able to update Name of CCRN Numbers via API using the Admin portal page

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 20, 2024

13. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jul 26, 2024

14. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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    Geraldine shared this idea  ·  Jul 18, 2024

15. calendar for holidays

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 11, 2024

16. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jun 12, 2024

17. Multiple phone numbers field for RingCX lead list

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

18. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

19. RingCX -- Make Dispositions Optional

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

20. Complete European localization of all RingCX module

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024