← RingCentral Ideas

Settings and activity

90 results found

  1. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  2. RingCX Estimated Wait Time API

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  3. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  4. RingCX voice recording

    14 votes
    Needs More Information  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  5. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  6. VDI Support for RingCX

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  7. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  8. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  10. RingCX Analytics Report

    1 vote
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Geraldine shared this idea  · 

  11. Integrate WhatsApp to MVP plans

    68 votes
    New  ·  11 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Geraldine supported this idea  · 

  12. Ability to have options to switch the video provider to Zoom using the Admin portal page..

    1 vote
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Geraldine shared this idea  · 

  13. Ability to see all call queue extension using RingCX application

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  14. Support for group SMS

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine supported this idea  · 

  15. Super Admin should be able to access voicemail recordings using the Call log report

    11 votes
    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Geraldine shared this idea  · 

  16. Add an option to option to customize the block call message using the Admin portal page

    3 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine shared this idea  · 

  17. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine shared this idea  · 

  18. Call Queue Voicemails

    26 votes
    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Geraldine commented  · 

    As a call queue manager, I would be able to access all voicemails from a call queue extension using the RingCentral application.

  19. I would like to be able to access two different RingCentral accounts as a user on the app.

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Geraldine commented  · 

    Assign two numbers from different accounts using the RingCentral application. This will allow the user to switch the number from one account to another instead of signing in/out. This will also help them manage voicemails from two different accounts.

  20. Engage voice application should disconnect the call when calling a number no longer in service or disconnected line.

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 
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