← RingCentral Ideas

Settings and activity

30 results found

  1. dialer unit work list campaigns

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  2. SayVAR Node: Option To Save Text2Speech As Audio File

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  3. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  4. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  5. WCAG (Web Content Accessibility Guidelines)

    36 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  6. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  7. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Trevor supported this idea  · 

  8. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  9. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    23 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  10. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  11. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Trevor supported this idea  · 

  12. Outbound Emoji with embedded links

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  13. Outbound directory name showing in supervisor application

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  14. NiC Contact Centre Long Term Storage retrieval notification

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  15. RingEX PCI Compliance

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  16. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    22 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  17. RCCC Call Plucking

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Trevor shared this idea  · 

  18. Improve/Increase documentation

    6 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  19. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  20. RingCX Call Details "Call Termination by Agent or Caller"

    47 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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