Settings and activity

30 results found

1. dialer unit work list campaigns

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Trevor shared this idea  ·  Mar 27, 2025

2. SayVAR Node: Option To Save Text2Speech As Audio File

   14 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  Jan 14, 2025

3. Analytics by Dept

   47 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  Aug 22, 2024

4. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  Jun 7, 2024

5. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  May 29, 2024

6. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  May 28, 2024

7. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   
   

   Trevor supported this idea  ·  May 28, 2024

8. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   26 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  May 16, 2024

9. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   27 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Trevor supported this idea  ·  May 10, 2024

10. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Trevor supported this idea  ·  May 10, 2024

11. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Trevor supported this idea  ·  May 9, 2024

12. Outbound Emoji with embedded links

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Jun 10, 2022

13. Outbound directory name showing in supervisor application

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Mar 1, 2023

14. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Mar 2, 2021

15. RingEX PCI Compliance

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Jul 23, 2020

16. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Oct 8, 2020

17. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Trevor shared this idea  ·  Jan 19, 2023

18. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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19. RingCX Time Based Callback-in-Queue Offering

    33 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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20. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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