Settings and activity

43 results found

1. Add the ability to enable/disable the AI Notes feature on transferred calls.

   15 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Mar 8, 2026

2. Ability to download or view SMS transcripts

   51 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Jun 11, 2025

3. Download and save text message strings

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Jun 3, 2025

4. Enable SMS Service for Australia Numbers

   49 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Apr 2, 2025

5. Restore deleted text messages

   81 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Apr 1, 2025

6. Receive call with code

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Blesilda Millan supported this idea  ·  Jan 4, 2025

7. Recording only 1 side of the conversation please

   3 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda Millan commented  ·  Aug 8, 2023  ·  Edit…  ·  Delete…

   The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.

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8. Dial by Name Directory

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda Millan shared this idea  ·  Feb 16, 2023

9. Outbound caller ID be available regardless if assigned to user or not

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda Millan shared this idea  ·  May 1, 2023

10. Report showing who access who access and how many times a call recording is being access

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  May 3, 2023

11. All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  May 3, 2023

12. RingCentral Desktop app should have caller ID settings same as the RC Phone app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  May 11, 2023

13. To have tools that will automatically categorized contacts being import

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  May 18, 2023

14. block number for certain site only

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  May 19, 2023

15. Visual Call Editor in Call Queue Menu

    20 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda Millan commented  ·  Jul 17, 2023  ·  Edit…  ·  Delete…

    Customer would like to have some kind of visual reference to the phone tree so that it is easier to see how the system is setup according to him

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16. Need to add Google Synced Contacts to Quick Contacts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  Jul 19, 2023

17. Some would like separate apps for messaging and call

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  Jul 27, 2023

18. Allow fax account to use the Print to fax feature without upgrading

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda Millan commented  ·  Aug 10, 2023  ·  Edit…  ·  Delete…

    Would be better to have a feature print to fax not only to the MVP plan but to the Fax plan as well

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19. SMS bundle good for 1 year

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda Millan shared this idea  ·  Aug 10, 2023

20. Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda Millan commented  ·  Sep 12, 2023  ·  Edit…  ·  Delete…

    Multi-Site Number Appearing in Dial Pad Caller ID List

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