Settings and activity

68 results found

1. Ability to export Agent Script from Studio

   27 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Mobile app as default calling app when doing click-to-call in SFDC

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Callback in Queue Recorded Caller Message

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. System Admin access to RCCC admin portal from within ServiceWeb.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Manual Answer Skills

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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6. RCV Reactions

   92 votes

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   Implemented  ·  9 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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7. Simplified licensing & SKU model through a quote builder

   8 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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8. Option to place agent in unavailable state when working DFO interactions

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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9. Allow Polls

   223 votes

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   Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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10. Ability to Route Contact Center calls back to RingEX Queues

    10 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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11. RingCX Agents using MVP

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. Customer Journey Cradle-to-Grave Report

    15 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 29, 2024

13. Allow admin to spotlight a participant "speaker"

    73 votes

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    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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14. Improve annotations so they don't automatically disappear

    114 votes

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    Planned  ·  17 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. CNAM for RingCentral Contact Center

    13 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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16. Embed agent into RingEX

    46 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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17. Share host Audio in RC Video in Desktop App

    185 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

18. Add a 'copy' option within Glip (chat) when hovering over a hyperlinked (Callto:) number.

    28 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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19. Need to support at least 20 people in visible area

    68 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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20. Non-verbal reactions in meetings

    111 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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