← RingCentral Ideas

Settings and activity

67 results found

  1. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Callback in Queue Recorded Caller Message

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. System Admin access to RCCC admin portal from within ServiceWeb.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Manual Answer Skills

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. RCV Reactions

    92 votes
    Implemented  ·  9 comments  ·  Events & Video » Other  ·  Admin →
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  7. Simplified licensing & SKU model through a quote builder

    8 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  8. Option to place agent in unavailable state when working DFO interactions

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. Allow Polls

    225 votes
    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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  10. Ability to Route Contact Center calls back to RingEX Queues

    12 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. RingCX Agents using MVP

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Customer Journey Cradle-to-Grave Report

    15 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  13. Allow admin to spotlight a participant "speaker"

    73 votes
    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  14. Improve annotations so they don't automatically disappear

    118 votes
    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  15. CNAM for RingCentral Contact Center

    13 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  16. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  17. Share host Audio in RC Video in Desktop App

    186 votes
    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  18. Need to support at least 20 people in visible area

    68 votes
    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Admin →
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  19. Non-verbal reactions in meetings

    111 votes
    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Admin →
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  20. Show my connection status when I'm sharing. And let me mute myself.

    64 votes
    Planned  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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