Settings and activity

66 results found

1. Mobile app as default calling app when doing click-to-call in SFDC

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Callback in Queue Recorded Caller Message

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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3. System Admin access to RCCC admin portal from within ServiceWeb.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Manual Answer Skills

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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5. RCV Reactions

   93 votes

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   Implemented  ·  9 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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6. Simplified licensing & SKU model through a quote builder

   8 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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7. Option to place agent in unavailable state when working DFO interactions

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. Allow Polls

   226 votes

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   Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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9. Ability to Route Contact Center calls back to RingEX Queues

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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10. RingCX Agents using MVP

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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11. Customer Journey Cradle-to-Grave Report

    22 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 29, 2024

12. Allow admin to spotlight a participant "speaker"

    75 votes

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    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. Improve annotations so they don't automatically disappear

    119 votes

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    18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Presenters can keep their annotations on screen until they choose to clear them, rather than having them fade automatically. Available in video meetings on the desktop app and on the browser. See Using annotations in a meeting.

    
    

14. CNAM for RingCentral Contact Center

    14 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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15. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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16. Share host Audio in RC Video in Desktop App

    189 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Anyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.

    
    

17. Need to support at least 20 people in visible area

    68 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Non-verbal reactions in meetings

    112 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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19. Show my connection status when I'm sharing. And let me mute myself.

    64 votes

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    Planned  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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20. Raise hand

    183 votes

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    Implemented  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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