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24 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes

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    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Erwin commented  · 

    Allows multiple users to receive an SMS from the Main Number, so everyone will be aware if someone sends an sms from Mainline

  2. Customer requested to restrict the access of call recording to other user and he will only have the access to all call recordings as a S...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin shared this idea  · 

  3. Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  4. Wants to have a feature that to send email notification Caller id should display a name on the email notification for miss calls and voi...

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin shared this idea  · 

  5. Customer wants to have an option that they can change and use different numbers for the caller id that can be used only to display a dif...

    2 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin commented  · 

    This is useful when the customer wants to have a different outbound caller ID assigned to each extension so that It will appear that the extension is calling from a specific department.

    Erwin shared this idea  · 

  6. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

    1 vote

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erwin shared this idea  · 

  7. Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin shared this idea  · 

  8. Custom Fax Cover Pages (as is available in RC Phone)

    13 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Erwin commented  · 

    ...ormation using the RingCentral Application.. It will have an option to edit the cover page of the name of the company that will receive the fax.

  9. Customer requested a settings that will allow the super admin to swap the number directly from one extension to other extension with out...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  10. Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  11. RingCentral app should have an option to send fax to multiple contacts in a Group.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Erwin shared this idea  · 

  12. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  13. It would be better if we have an option to customize all tabs when using RingCentral phone app

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erwin shared this idea  · 

  14. It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available

    1 vote

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin shared this idea  · 

  15. It would be better if admin portal can allow multiple SMS Recipients to view the text message using the main company number

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  16. Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  17. Customer wants to add a feature to publish the company number to the Yellow pages

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  18. Customer requested a feature to have an option to the admin portal not to publish the company address

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  19. Feature request to have an option to be able to download the list of the block calls using the admin portal

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erwin shared this idea  · 

  20. The HUD option should be added to RingCentral application installed in iphone to monitor calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Erwin shared this idea  · 
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