Settings and activity
9 results found
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2 votes
James
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5 votesJames
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6 votesJames
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15 votesJames
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220 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!An error occurred while saving the comment -
27 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet.
An error occurred while saving the comment James
commented
Please extend the call handling template functionality to work with Site IVR's and Queues. I cannot apply templates to either of these today and it makes managing call-handling for multiple sites and queues incredibly time consuming.
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11 votes
An error occurred while saving the comment James
commented
Provide the option to block all incoming external calls and allow only incoming internal calls (extension to extension). There is a workaround where you can block all calls and only allow calls from specific numbers -where you can add other extensions - however, this feature appends a '1' at the beginning of each number you add. So if your extensions don't start with '1', this feature does not work. Removing the automatic appending of '1' would also work.
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160 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment James
commented
Any update on this?The only way to get this feature now is to use a regular extension configured as a 'ring group'. It is cumbersome, and restricted to physical devices or the RC Phone App only.
An error occurred while saving the comment James
commented
Please allow call queues configured for simultaneous ringing to have call-waiting, as in, allow a user currently on a call to see the next incoming call and determine what to do with it. Particularly in short staff or busy situations it is preferable for a queue member to be able to be able to field/re-route multiple calls simultaneously. We currently get around this limitation by using Ring Groups, but unfortunately they're limited in terms of which devices can actually ring.
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25 votes
An error occurred while saving the comment James
commented
We use Paging Only extensions rather extensively and every time pages are sent the phones emit an extremely loud beep before playing the page audio. The beep ignores the phone's speaker volume level is extremely intrusive. We should have the capability of disabling this beep all together.
Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and queues, which can speed things up.Seriously, there should be an area to setup your holiday schedule, and then a tab under "Call Forwarding and Voicemail" for Holidays where you can apply your schedule and forwarding options. The fact that we have to do this individually through Custom Rules at this point is ridiculous. Our previous Cisco system had this feature since inception.I manage multiple stores with ring groups and queues and it's just ridiculous how tedious these simple things are.