Settings and activity

88 results found

1. Federate RingSense Accounts

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 20, 2024

2. Pulse for RingCX & RingSense for RingCX "Word Alert"

   10 votes

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   Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 13, 2023

3. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

4. Change 'Call History' to 'Interaction History' to include Digital

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

5. Ability to create Scorecard then attach trackers

   8 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 29, 2023

6. Realtime Dashboard>Today's Calls to become Today's Interactions

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

7. RingCX Section 508 Compliance Agent side

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 2, 2024

8. RingSense Sentiment Playback Tracking/Pinpoint

   20 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 9, 2024

9. QM Report - Near End Disconnect with Sentiment Dashboard

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   Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 20, 2024

10. RingCX Time Based Callback-in-Queue Offering

    42 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 12, 2024

11. RingCX Call Details "Call Termination by Agent or Caller"

    61 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

12. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 25, 2024

13. Allow Camera Settings like to turn off Mirror

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 4, 2020

14. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 26, 2020

15. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  ·  Aug 21, 2020  ·  Edit…  ·  Delete…

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

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16. IVR Auto Recept Programmable Timeout and Destination Programming

    22 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 25, 2020

17. RingSense Audit Trail

    28 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

18. RingSense Auto & Manual Redaction

    11 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    Screenshot of idea

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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

19. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    This is an excellent idea and its value can be carried over to RS4RCX

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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 5, 2024

20. Ability to remove/hide users from the directory/contact list

    63 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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