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89 results found

  1. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Federate RingSense Accounts

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Pulse for RingCX & RingSense for RingCX "Word Alert"

    10 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. Ability for managers to select which user scorecard is for

    26 votes

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    Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Allow Scorecards to be assigned by Team so that only scorecards relevant to the team are used on these interactions. This can be used in addition to the Tracker applied scorecard I offered in AHA SE-I-1848

  5. RingCX Section 508 Compliance Agent side

    2 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Realtime Dashboard>Today's Calls to become Today's Interactions

    3 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. Change 'Call History' to 'Interaction History' to include Digital

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. Ability to create Scorecard then attach trackers

    9 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. RingSense Sentiment Playback Tracking/Pinpoint

    20 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes

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    Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  11. RingCX Time Based Callback-in-Queue Offering

    44 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. RingCX Call Details "Call Termination by Agent or Caller"

    62 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Allow Camera Settings like to turn off Mirror

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Enable syncing of contact/address book across all users

    130 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

  17. IVR Auto Recept Programmable Timeout and Destination Programming

    22 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. RingSense Audit Trail

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. RingSense Auto & Manual Redaction

    11 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Screenshot of idea

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    This is an excellent idea and its value can be carried over to RS4RCX

    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
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