← RingCentral Ideas

Settings and activity

78 results found

  1. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Allow Camera Settings like to turn off Mirror

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Refresh SFDC APP

    2 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

  5. IVR Auto Recept Programmable Timeout and Destination Programming

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. RingSense Audit Trail

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. RingSense Auto & Manual Redaction

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Screenshot of idea

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    This is an excellent idea and its value can be carried over to RS4RCX

    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. See "Do Not Disturb" status (from Hard Phones) remotely

    12 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Analytics regarding Text Messaging/SMS

    232 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  13. O@H Omnichannel Options

    7 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  14. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  15. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  17. 911 phone location down to the specific desk/office

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Legacy systems have the ability to toggle the system from open to closed, think weather or power event. COVID outbreak sends employees home toggle to After hours

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