Settings and activity

237 results found

1. To have the option to set a label for a phone number to show in the call logs.

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   2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

2. All SMS from RC (including voicemail notifications) should be included in a log.

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

3. SMS Report LOG required.

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

4. Analytics regarding Text Messaging/SMS

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Susan supported this idea  ·  Mar 19, 2024

5. Voicemail Greeting associated with mailbox

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Feb 11, 2021

6. Customer Answering Rules Identification

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Jun 24, 2021

7. Display voicemail last accessed date on portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Aug 19, 2021

8. Maintain continuity of Ring Groups

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Mar 21, 2022

9. Expand Telephone Number Name Field

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Apr 20, 2022

10. Group Memberships to include Ring Groups

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Feb 2, 2023

11. Desk Phone Forwarding - Call Logs

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Feb 20, 2023

12. User Admin - Select who they can administer

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Feb 11, 2021

13. Polycom Phones - Control Forwarding

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Feb 11, 2021

14. New Text Message Emails - Include Number

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  May 18, 2023

15. Audit Trail Enhancements

    290 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Susan supported this idea  ·  Jul 11, 2024
    An error occurred while saving the comment
    Susan commented  ·  May 4, 2023  ·  Edit…  ·  Delete…

    It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined.Thank you

    Save Submitting...

16. Forward received faxes to email

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jul 10, 2023

17. Reset and Assign

    11 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jul 18, 2022

18. Control Calls Using a Desk Phone With the Desktop App

    31 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    103 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Set user credentials after invite has been sent

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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