Settings and activity

239 results found

1. Suppress Email Notifications for Blocked Spam and Phishing SMS

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jun 8, 2026

2. Having an option to display the source call queue

   6 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

3. Text messages Migration from old RC phone app to new RC app

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

4. View SMS History of all users

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

5. Pre-recorded announcement

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

6. Activate a deskphone without assigning it to a user

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

7. Ability to forward calls externally even if the number is in the inventory

   5 votes

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   Susan supported this idea  ·  Mar 25, 2026

8. Ability to retrieve users and phone numbers using mac address.

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   Susan supported this idea  ·  Mar 25, 2026

9. block fax on specific extension

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 25, 2026

10. Call Queue Music

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    Susan supported this idea  ·  Mar 25, 2026

11. Track device mode changes with an audit trail

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    Susan supported this idea  ·  Mar 25, 2026

12. SMS Shared Inbox For User Extension

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 25, 2026

13. Unified Device Management

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 25, 2026

14. Separate inbound sms from Outbound sms

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 25, 2026

15. Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP

    9 votes

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    Susan supported this idea  ·  Mar 25, 2026

16. Manage call recording using a user group instead of a queue or individual extension

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    Susan supported this idea  ·  Mar 25, 2026

17. Filter by Status in SMS Log

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    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan commented  ·  Feb 13, 2026  ·  Edit…  ·  Delete…

    Within the SMS log you can down the list to Excel and filter by Message Status but it is not an efficient way of monitoring what it happening in real time. The download also lists an error code as to why it failed.

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    Susan supported this idea  ·  Feb 13, 2026

18. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Feb 4, 2026

19. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Feb 4, 2026

20. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.

    
    

    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Susan supported this idea  ·  Feb 4, 2026