Settings and activity

175 results found

1. Non-Super Admin users can elevate themselves to a Super Admin.

   85 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Susan supported this idea  ·  Jul 11, 2024

2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

3. Multiple fax recipients from main fax number

   25 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

4. Allows multiple users to receive an SMS from Main Number

   27 votes

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   6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

5. Ring all together

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Jul 11, 2024

6. SMS Logs Filter by Department

   2 votes

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   0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Mar 26, 2024

7. drill down on a report for accurate missed calls on call queue

   4 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

8. Reporting Capability on IVR Menu for key presses

   27 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

9. Missed calls to queue showing up as "Answered Elsewhere"

   14 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Mar 19, 2024

10. Live report access for users that is not a Super Admin

    7 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

11. Missed call report that shows all available users at the time of the missed call.

    28 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

12. Generate a report on a date range but only on specific time of the day

    22 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

13. To have the option to set a label for a phone number to show in the call logs.

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

14. All SMS from RC (including voicemail notifications) should be included in a log.

    5 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

15. sms performance report

    44 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

16. Add SMS metrics to analytics reports

    10 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

17. SMS Report LOG required.

    9 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

18. Analytics regarding Text Messaging/SMS

    198 votes

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    Future Consideration  ·  17 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

19. Voicemail Greeting associated with mailbox

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Feb 11, 2021

20. Customer Answering Rules Identification

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jun 24, 2021