Settings and activity
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3 votes
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Susan
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15 votesSusan
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Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.
8 votesSusan
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65 votesSusan
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5 votesSusan
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32 votesSusan
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7 votesSusan
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17 votesSusan
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19 votesSusan
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33 votesSusan
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9 votesSusan
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130 votes
An error occurred while saving the comment Susan
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We have received multiple calls over the past couple of weeks where the caller is asking why we called. There is no outbound record of these calls in RingCentral but the callers insist that we called. The most recent caller stated they will be reporting our business to the BBB due to the non-stop calls. There has to be a recourse to stop spoofing calls. It is now past the nuisance stage and is affecting our business in an extremely negative way.
Susan
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2 votes
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85 votesSusan
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4 votesSusan
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10 votesSusan
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11 votesSusan
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11 votesSusan
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10 votesSusan
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50 votesSusan
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Within the SMS log you can down the list to Excel and filter by Message Status but it is not an efficient way of monitoring what it happening in real time. The download also lists an error code as to why it failed.