Settings and activity

201 results found

1. Exported SMS Log Should Have the Inbound SMS Recipient Name

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Aug 18, 2025

2. Change Fax Transmission Result sent number

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan commented  ·  Oct 22, 2024  ·  Edit…  ·  Delete…

   There are times that we have had to provide the transmission results of our faxes to legal entities. Since the transmission result number and number that has appeared on the fax itself do not match it cannot be used as evidence.

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   Susan supported this idea  ·  Oct 22, 2024

3. Fax transmission results to show the direct number instead of main number only + extension number

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 22, 2024

4. Business Analytics - Toggle Data Filters

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 17, 2024

5. Download user info should include the call forwarding numbers

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

6. RC app report

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

7. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

8. Analytics regarding Text Messaging/SMS

   35 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

9. allow administrators to edit all live report, public and private

   15 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

10. Call Volume Live Dashboard

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

11. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

12. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

13. How long has the member of a queue been 'Available'?

    31 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

14. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

15. I would like to be able to see the total time a user is toggled on to accept calls

    68 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

16. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

17. User Extension and Device Report

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

18. Edit profile picture on admin portal

    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

19. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

20. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024