Settings and activity

209 results found

1. Ability to automatically turn off accept queue calls

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

2. Ability to set different greeting each day in the call queue

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

3. Schedule Closed

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

4. To be able to add an external number in the call queue

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

5. See who answered the call queue call

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

6. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   40 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

7. Disable "AI is taking notes" when on call

   167 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Susan supported this idea  ·  Dec 17, 2025

8. Analytics Report counting number of transferred calls to an external number

   10 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Dec 17, 2025

9. Exported SMS Log Should Have the Inbound SMS Recipient Name

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Aug 18, 2025

10. Change Fax Transmission Result sent number

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Susan commented  ·  Oct 22, 2024  ·  Edit…  ·  Delete…

    There are times that we have had to provide the transmission results of our faxes to legal entities. Since the transmission result number and number that has appeared on the fax itself do not match it cannot be used as evidence.

    Save Submitting...
    Susan supported this idea  ·  Oct 22, 2024

11. Fax transmission results to show the direct number instead of main number only + extension number

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 22, 2024

12. Business Analytics - Toggle Data Filters

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Oct 17, 2024

13. Download user info should include the call forwarding numbers

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

14. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

15. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

16. Analytics regarding Text Messaging/SMS

    35 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

17. allow administrators to edit all live report, public and private

    16 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

18. Call Volume Live Dashboard

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

19. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

20. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024