← RingCentral Ideas

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9 results found

  1. Integrate tasks with cloud calendars

    7 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Mike shared this idea  · 

  2. Add Message like features to SMS Threads

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mike shared this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    720 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Mike commented  · 

    Would also like to add that it would be incredibly helpful (and likely draw MORE people into the RingCentral App space) if the multi-user SMS threads had much of the functionality the native 'Message' tab has. I realize you can't integrate reminders, etc with SMS recipients. But the ability to do things like assign notes, tasks, meetings, etc to an SMS thread would be SO helpful. Right now it's so hard to track what SMS threads have been 'handled' - you try not to read one until you can handle it so you know 'unread' means to do. It seems like you could take a subset of the functionality that already exists for the Messages chats and allow them to be used in the SMS space. Again - understanding the SMS recipient isn't going to see all that - it would be local to the RC users - but being able to utilize the whole right panel Pinned/Files/Images/Task/Links/Notes would be incredible. Even better - why not make SMS threads an extension of messages - that way you can easily assign which RC users are allowed to read and respond to an SMS thread - along with all the RC Messages stuff. That would be the true integration.

  4. Full Calendar in unified app to include scheduled video meetings

    33 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  5. Tasks - missing functionality

    36 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  6. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Add Google/Outlook Contacts to RingCentral App

    32 votes
    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  8. Convert message to task

    24 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  9. We need to be able to reply to tasks!

    10 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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