Settings and activity

32 results found

1. Request Option to Select Ring Central Contact Center /North America

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   April Twin Cogonon shared this idea  ·  Apr 14, 2023

2. Performance Report Refused/Abandoned Calls

   5 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  May 18, 2023

3. Hide attendees and meeting information on RCV/Calendar

   1 vote

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Jun 29, 2023

4. Shared Voicemail with external email

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Sep 5, 2023

5. Voicemail Peports

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Oct 2, 2023

6. Archiver Bulk upload messages, fax and voicemail.

   8 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Oct 2, 2023

7. Restrict inbound calls to limited extension that is used for paging

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Mar 9, 2023

8. Forward voicemail to another extension and follow the forwarded extension's voicemail delivery rules

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Nov 3, 2023

9. Agent State Log in Analytics Live Report

   18 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   April Twin Cogonon shared this idea  ·  Sep 14, 2023

10. Email to Fax Report

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    April Twin Cogonon shared this idea  ·  Oct 13, 2023

11. Analytics report date range access

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Analytics regarding Text Messaging/SMS

    258 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026