Settings and activity

9 results found

1. Return to queue at will during wrap-up time

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jerry supported this idea  ·  Apr 9, 2024

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Jerry supported this idea  ·  Apr 9, 2024

3. A way to re-enter the queue before the after call wrap up time has finished.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jerry supported this idea  ·  Apr 9, 2024

4. Button on polycom phone to sign out of queue

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jerry shared this idea  ·  Dec 5, 2023

5. Switch option for RingCentral app to any Third-Party app

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Ability for a member of a queue to send calls straight to voicemail

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Increasing Paging Only group to more than 25 devices

   94 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Enable a true DND presence sync

   169 votes

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   19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

9. Rejecting Call Queues, send to VM

   123 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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