Return to queue at will during wrap-up time
Our center is the Michigan Poison & Drug Information Center, a federally and state funded entity that handles and manages poisoning and toxicologic emergencies. We are requesting an important feature to optimize our efficiency, specifically the ability for our healthcare staff to return to the call queue at will whenever they need to during the prescribed wrap-up time, which currently is at 30 seconds. We would like to extend the wrap-up time to 2 minutes to allow the staff to document and chart in the electronic medical record, but at the same time have the ability to voluntarily re-enter the call queue to answer an incoming call if they are available. This is a vital feature that we are in need of and would like the developers to please consider making this feature available as this would be an immense help for our healthcare staff and clinicians.
Varun
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