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8 results found

  1. Forward Call Queue to another Call Queue

    6 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia Gates shared this idea  · 

  2. Hide Email for Specific Users in Directory

    7 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia Gates shared this idea  · 

  3. Hide a user or call queue from Directory

    15 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia Gates shared this idea  · 

  4. Call queue groups should also be visible on the HUD

    59 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Alicia Gates commented  · 

    We have users that often need to call a call queue, only way we've been able to add a call queue to someone's phone shortcuts aka presence is to create a 'user without extension' and set that new users to auto forward to the call queue in question. Then we add said new user to the phone shortcuts... but now this creates what appears to be duplicate entries of the call queues in the directory.

  5. Allow multiple people to call monitor at the same time

    53 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Second simultaneous meeting

    11 votes

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    Under Review  ·  5 comments  ·  Events & Video » Webinar  ·  Admin →
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  7. Forward a voicemail to a call queue voicemail

    15 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Allow users the ability to be available/unavailable in multiple call queues.

    13 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia Gates commented  · 

    Yes, this would be so helpful. Right now it requires a manager to remove someone from a call queue if they need to 'log out of one' but stay logged into another. It would makes sense to give the user the ability to choose which queues to accept calls from on the front end.