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192 votesUnder Review · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
We are just coming over to RingCentral from an on-prem solution. This is a feature that we are losing by moving to Ring Central.Currently inside Ring Central Admin portal you have the ability to Record Incoming CallsRecord Outbound CallsNew Option Do Not Record ExtensionThe scenario is the CEO or other C-Suite Employee who's calls are not being recorded. CEO calls an employee who's calls are recorded and then you have the Situation where C-Suite call is being recorded. The do not record should override other settings.Simple request is add option for calls to not be Recorded. How the options would be selected in my exampleRecord Incoming Calls - NoRecord Outbound Calls - NoDo Not Record Extension - Yes