Settings and activity

58 results found

1. Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Apr 15, 2026

2. Email sent for a call recording transcription and the audio file attach to email

   6 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Apr 15, 2026

3. Resolve voicemail to text. Some voicemail transcriptions fail.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Apr 15, 2026

4. Add 'License' column to in User List download from Service Web

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Feb 17, 2026

5. Increase of number of rings to 300 seconds

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 26, 2025

6. Ability to Move or Reposition Admin Users in RingCX Admin

   11 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Oct 8, 2025

7. allow call queue managers to view all user performance reports

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Sep 9, 2025

8. Ability to forward calls to own extension

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Dennis shared this idea  ·  Sep 7, 2025

9. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   41 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Sep 2, 2025

10. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Sep 2, 2025

11. Route to External Numbers when members are available, but no members answer or all members are busy or unavailable

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    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis commented  ·  Aug 21, 2025  ·  Edit…  ·  Delete…

    Please enable this feature. This is very helpful to the queue.

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    Dennis supported this idea  ·  Aug 21, 2025

12. Simplify login for SSO/enterprise users

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Aug 21, 2025

13. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    137 votes

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    Planned  ·  38 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jul 21, 2025

14. Feature that links DID and CX data in one report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Jul 18, 2025

15. Assigning the email interaction to a group instead of manually selecting agents.

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Jul 18, 2025

16. RingCX IVR press path report

    23 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jul 17, 2025

17. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Jul 16, 2025

18. Lead Manager Automation

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jul 7, 2025

19. Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jun 17, 2025

20. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    53 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jun 17, 2025