Settings and activity

18 results found

1. Creating Support Tickets with RC

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  Jun 8, 2022

2. Deleted Voicemail Logs

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  Jul 18, 2022

3. Turn off outbound faxing by user

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  May 20, 2022

4. Add users to multiple call queues at a time

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  Jun 2, 2022

5. Call Queue Manager Roles - Members Role vrs Member Management Role

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  Jul 11, 2022

6. Play Call Recording Announcement for Outbound Calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi shared this idea  ·  Jun 24, 2022

7. More detailed log information

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Allow admins to change user profile information (including pictures)

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Heidi commented  ·  May 12, 2023  ·  Edit…  ·  Delete…

   I would love to be able to do this as I assign extensions to new users. I already have their photo, as I also create their company badges. Our clinics are spread out and staff are asking for a company yearbook. This would definitely solve it

   Save Submitting...

9. Ability to Turn Off Call Quality Questionnaire

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to turn off call quality survey for agents.

    32 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Heidi supported this idea  ·  Jun 17, 2024

11. Allow a super admin to view ALL support cases pertaining to the company

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. See what users are a part of Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. To Check from user extension profile which call queue the extension belongs.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    21 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Add quick search to know which CALL QUEUE a user belongs to.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Account-Wide Holiday Settings and/or Holiday Templates

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    15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

17. Allow custom rules to be copied!

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Custom Answering Rule: Add Recurring Events for Holidays

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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