← RingCentral Ideas

Settings and activity

19 results found

  1. Log Out All Users in One Button

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Creating Support Tickets with RC

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  3. Deleted Voicemail Logs

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  4. Turn off outbound faxing by user

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  5. Add users to multiple call queues at a time

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  6. Call Queue Manager Roles - Members Role vrs Member Management Role

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  7. Play Call Recording Announcement for Outbound Calls

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Heidi shared this idea  · 

  8. More detailed log information

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Allow admins to change user profile information (including pictures)

    125 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Heidi commented  · 

    I would love to be able to do this as I assign extensions to new users. I already have their photo, as I also create their company badges. Our clinics are spread out and staff are asking for a company yearbook. This would definitely solve it

  10. Ability to Turn Off Call Quality Questionnaire

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Heidi supported this idea  · 

  12. Allow a super admin to view ALL support cases pertaining to the company

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. See what users are a part of Call Queues

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. To Check from user extension profile which call queue the extension belongs.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Add quick search to know which CALL QUEUE a user belongs to.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Allow custom rules to be copied!

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Custom Answering Rule: Add Recurring Events for Holidays

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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