← RingCentral Ideas

Settings and activity

9 results found

  1. Mitel 6940: Add user status indicators with Intercom programming

    2 votes
    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    James supported this idea  · 

  2. Allow all extensions to send SMS from main Company extension

    152 votes
    Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Admin →
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    James supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    James supported this idea  · 

  4. Queue/Group Mailbox Keys

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    James shared this idea  · 

  5. Highlight + Hotkey to Dial in MVP App

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    James shared this idea  · 

  6. Basic Hunt Group for Answering Position

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    James shared this idea  · 

  7. Gain admin visibility of user created speed dials on hardphones

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Set Intercom Feature In Bulk.

    58 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Give a reminder when calls are in Park

    73 votes
    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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