Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them, it would go to their voicemail. Currently, Queue Groups don't allow for answering multiple calls.If I send calls straight to EXT 100 for answering and Overflow to the IVR, we create a loop if EXT 100 doesn't answer. At this point instead of going to EXT 100s vmail, it goes back to the IVR.
James Berman
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