Settings and activity

268 results found

1. Include LEVN Wireless Headsets as a recommended headset option.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Mar 3, 2025

2. Allow more than 10 people on a group SMS

   71 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 27, 2025

3. Call Queue: Simultaneous | Add more than 50 members

   69 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 26, 2025

4. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 18, 2025

5. SMS Retention

   136 votes

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   Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

6. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   163 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

7. Only allow Voicemail greetings to be changed

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

8. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Feb 10, 2025

9. Force G711 Codec and enhanced security

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 7, 2025

10. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    9 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 5, 2025

11. change the Character limit with caller ID

    11 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 31, 2025

12. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 28, 2025

13. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 22, 2025

14. Have a single point of entry for faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 22, 2025

15. User greeting in RingCX Agent.

    33 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

16. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

17. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

18. Call Monitoring should show agents on the HUD without adding to Presence

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 17, 2025

19. Feature Request: Enable Call Recording on External Transfers to RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 17, 2025

20. Customer wants 2 user ext to receive fax from main fax line

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 16, 2025