Settings and activity

262 results found

1. Only allow Voicemail greetings to be changed

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

2. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Feb 10, 2025

3. Force G711 Codec and enhanced security

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 7, 2025

4. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

   9 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 5, 2025

5. change the Character limit with caller ID

   11 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 31, 2025

6. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 28, 2025

7. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

   8 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 22, 2025

8. Have a single point of entry for faxes

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 22, 2025

9. User greeting in RingCX Agent.

   33 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 21, 2025

10. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

11. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

12. Call Monitoring should show agents on the HUD without adding to Presence

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 17, 2025

13. Feature Request: Enable Call Recording on External Transfers to RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 17, 2025

14. Customer wants 2 user ext to receive fax from main fax line

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 16, 2025

15. MSI installer with Auto-Install Print to Fax

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 16, 2025

16. Transcripts for Meetings >2 hours

    22 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 13, 2025

17. RC for Salesforce - Call Tasks

    3 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Janice commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

    Howard Ankin Law company would like to know if is possible to save the Call Duration and Call date and time on the task record for the call log.

    Save Submitting...

18. Ability to whitelist a single or multiple numbers in a blocked country.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 9, 2025

19. Show the entire message and not strip away an email thread and only leave the newest message

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 7, 2025

20. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Dec 30, 2024