← RingCentral Ideas

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8 results found

  1. Snooze a Call Queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Matt shared this idea  · 

  2. Call queue texting

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Matt commented  · 

    Just checking on any updates. This issue is really something I would love to see fixed soon. Its causing some of my users to lose confidence in the application.

  4. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Matt commented  · 

    Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.

  5. Give a reminder when calls are in Park

    73 votes
    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Assign Ringtones for individual lines

    20 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Integration with Apple Watch

    89 votes
    Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Please Dark Mode

    12 votes
    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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