Settings and activity

20 results found

1. Adding RingSense Dashboard to drive adoption and insight

   51 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pam supported this idea  ·  Sep 25, 2024

2. Auto-delete RingSense recordings under 1 minute

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   20 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pam supported this idea  ·  Sep 25, 2024

3. Automated/Scheduled Reporting

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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   Pam shared this idea  ·  Sep 16, 2024

4. Recording Internal Video Meetings

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pam shared this idea  ·  Sep 16, 2024

5. Ability to associate trackers to teams

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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   Pam shared this idea  ·  Sep 16, 2024

6. Turn off in-call notification

   13 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Pam supported this idea  ·  Sep 16, 2024

7. Allow newly added trackers to be run against pre-existing recorded calls

   21 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pam supported this idea  ·  Sep 16, 2024

8. Ring Sense API Access

   19 votes

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Pam supported this idea  ·  Sep 16, 2024

9. Automated reports for RingSense managers

   28 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pam supported this idea  ·  Sep 16, 2024

10. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    13 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Pam supported this idea  ·  Sep 16, 2024

11. Export scorecard data

    9 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Pam supported this idea  ·  Sep 16, 2024

12. Ability to use RingSense on Queue Calls

    36 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Pam supported this idea  ·  Sep 16, 2024

13. Multiple Voicemail Greetings

    173 votes

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    Future Consideration  ·  43 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pam commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

    We need this feature for multiple versions of voicemail messages for several departments. This was a basic function on our last system.

    Save Submitting...

14. Webinar Security for Recordings

    3 votes

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    Implemented  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Pam shared this idea  ·  Feb 15, 2023

15. RCV Reactions

    92 votes

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    Implemented  ·  9 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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16. Support all previous features

    14 votes

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    Planned  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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17. Non-verbal reactions in meetings

    111 votes

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    Implemented  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Share host Audio in RC Video in Desktop App

    184 votes

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

19. Global address list, managable from admin console

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Global Company Address Book (External Users)

    23 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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