Settings and activity
13 results found
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1 vote
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1 voteAdmin -
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2 votesAdmin -
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3 votesAdmin -
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5 votesAdmin -
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11 votesAdmin -
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4 votes
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19 votes
An error occurred while saving the comment Admin -
commented
An admin should be able to download a performance report that includes the detail of a call, ie. how long a caller was in queue and what agent received the call. Also, I would like to be able to have access to download Agent details available from Live Reports after that day. Currently, we're not able to view and download agent details for multiple queues under Performance Reports.
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130 votes
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547 votes
An error occurred while saving the comment Admin -
commented
A roundabout way to get this information is to go to the audit trail in the admin portal, click filter, select your agents and then select "status" as item affected. You can then download their status changes and create reports.
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34 votes
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157 votes
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21 votes
Need an option for a group of extensions to be notified for a specific extension, like a shared voicemail. Not just an email notification.