← RingCentral Ideas

Settings and activity

13 results found

  1. Analytics: Click to Next Day

    1 vote
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - shared this idea  · 

  2. Notification After Certain Voicemail Quantity

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Admin - shared this idea  · 

  3. Agent Details

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - shared this idea  · 

  4. Analytics: Select Multiple Queues

    3 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - shared this idea  · 

  5. Dropped Call Reason

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - shared this idea  · 

  6. Warm Transfer Voicemail

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Admin - shared this idea  · 

  7. Make notifications for queue voicemail selectable

    4 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Admin - commented  · 

    Need an option for a group of extensions to be notified for a specific extension, like a shared voicemail. Not just an email notification.

  8. Ability to download full life cycle of a call

    19 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - commented  · 

    An admin should be able to download a performance report that includes the detail of a call, ie. how long a caller was in queue and what agent received the call. Also, I would like to be able to have access to download Agent details available from Live Reports after that day. Currently, we're not able to view and download agent details for multiple queues under Performance Reports.

  9. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging  ·  Admin →
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  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Admin - commented  · 

    A roundabout way to get this information is to go to the audit trail in the admin portal, click filter, select your agents and then select "status" as item affected. You can then download their status changes and create reports.

  11. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Add a "Who's On Deck" widget to Live Reports

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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