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← RingCentral Ideas

Settings and activity

13 results found

  1. Analytics: Click to Next Day

    1 vote

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - shared this idea  · 

  2. Notification After Certain Voicemail Quantity

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Agent Details

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Analytics: Select Multiple Queues

    3 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Dropped Call Reason

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Warm Transfer Voicemail

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  7. Make notifications for queue voicemail selectable

    4 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Admin - commented  · 

    Need an option for a group of extensions to be notified for a specific extension, like a shared voicemail. Not just an email notification.

  8. Ability to download full life cycle of a call

    19 votes

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    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - commented  · 

    An admin should be able to download a performance report that includes the detail of a call, ie. how long a caller was in queue and what agent received the call. Also, I would like to be able to have access to download Agent details available from Live Reports after that day. Currently, we're not able to view and download agent details for multiple queues under Performance Reports.

  9. Add an audio tone for calls being transferred

    128 votes

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    Planned  ·  24 comments  ·  Phone & Messaging  ·  Admin →
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  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Admin - commented  · 

    A roundabout way to get this information is to go to the audit trail in the admin portal, click filter, select your agents and then select "status" as item affected. You can then download their status changes and create reports.

  11. Allow RC users to make internal phone calls after business hours

    32 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Combine HUD and APP into one app

    157 votes

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    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Add a "Who's On Deck" widget to Live Reports

    21 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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